APPALING AND BELOW ZERO SERVICE FROM CONSULTANTS....service consultants reading a script?

<p>I have been a Telkom customer since 2011. I have 2 students living with me, that use the internet, and i work from home. One of the Telkom consultants informed me that upgrade and downgrade was done telephonically, and would be an extra R286p/m. The upgrade was seamless, however the downloading speed decreased substantially. We logged a fault, and the techie increased speed from 1 to 2. The next day speed was superslow again.</p> <p>When I tried to downgrade, I was sent to a branch. The branch sent me home to call 10210. I called 10210 and spoke to numerous people. Bad information, and got disconnected a lot. Finally downgrade was done by Sean on 14/06/2016. Also my connectivity was intermittent and was calling Telkom daily for the month of June 2016. I was told to reset the router more than 10 times. Four usernames were generated accidentally from Telkom side. I have spent hours on phone, being shunted from Sales to Technical Support and back. On the 23rd I spoke to Vivash, and he guided me through the online top-up for data. I bought 10 gigs, but my speed was still about 0.30 mbps. I have spoken to more than 50 consultants this month! Yesterday, Wishaylin was the first consultant to pick up, that I bought the WRONG KIND of data....Entertainment bundle R99. The techie was here yesterday for 3 hours, and she had to acknowledge just HOW bad the Customer Service can be, if nobody knows what is going on? I want a refund, and I want to find a decent ISP. I have logged TWO disputes, who no responses. The 1st dispute was followed up by a Mandisa on ********** 365, but she quickly told me that she was from the wrong department, and promised to call back..... NO CALL. I have called that East London no, but NOBODY picks up???? </p>