1 reviews | Active since Oct 2015
App for LTE-A 50gig still at credit vetting
On monday I app**** for a migration of my 3G contract to the LTE-A 50gig contract as the costs of constantly buying ad-hoc data top ups didn't make sense any more.<br> <br> Despite being sent from pillar to post by branches from Roodepoort to Alberton to just find stock of the LTE routers (and coupled with that fact that no Telkom branch in Johannesburg actually answers their phones) I finally found the Glen store. <br> <br> I was told that only my ID and proof of res would be required for the migration application but knowing Telkom i took payslips, bank statements (the works), to which, the consultant did indeed require it (Yet again call centres didnt know their own std process and advising clients incorrectly).<br> <br> It has now been 6 days and the application is still with credit vetting, yesterday the call centre confirmed that the vetting had been complete (app successful) and that I should report to the store to collect the router and sim etc. I took yet another hour out of my life to go to the branch on a Friday afternoon and the store informed that its \pending"on the system. The branch is on the old system. I am seriously considering a different mobile provider as this is becoming rediculous"""
We do apologise for the delay.
Please note that an email was sent regarding the feedback on your application.
Your social media ***.
Regards,
Boitumelo
Telkom Social Media Team
We do apologise for the delay.
Please note that an email was sent regarding the feedback on your application.
Your social media ***.
Regards,
Boitumelo
Telkom Social Media Team
