Apolgies for service and self service feedback.

To whom it may concern<br> <br> I had 3 cases logged on my number ***. 1st one closed without me being notified, 2nd one logged incorrectly so a 3rd one had to be logged. Not even on one of these cases did I receive any feedback. I know that this coplaint will just be another order of the day thing so I will not make a long story. I had to pay twice for my BIS subscription and I want one refunded please. This query has been going on for more than a month now and still I was not refunded my money. Whatever imvestigations you have to do with regards to how this happened is not my problem, I just want my money so please give it to me. <br> Also.... not all your call centre agents know the turn around time for cases logged. Some say 72 hours which to me is 3 days and other ones say 72 working hours, which will add up to 9 days. Please can you rather convert to days to avoid the confusion.