Apauling Customer Service Recieved

Early October i app**** online for a Huawei P8 Lite, Completed all the required fields and submitted my application. Eventually an Agent named Tsebo called me on 10/13/2015 at 11:01AM to complete the application. He called back at 13:46 to verify some details which was odd as the details they had for me was all wrong initially, half was mine and half some other person, that already was annoying! I was then advised that the courier wold contact me to arrange delivery in a weeks time, this never happened. In fact i called back every week for a month to inquire on the status of my phone, only to be told each and every time that its at the dispatch and i will be contacted to arrange delivery, also never happened. Each time i call i have to wait for 40min or longer before i get to an agent who has no interest in assisting me! I eventually called to cancel the order and was told that the cancellations team would contact me to arrange my refund! Weeks later, still no contact, absolutely nothing! This has been by far the worst customer experience i have ever received from a provider! The only thing that was on time as advised was the pro-rata debit order!