MH
Mithesh H

1 reviews | Active since Mar 2016

17 Nov 2016, 08:16

APATHETIC SERVICE FROM TELKOM

<p>its now been over a week and my landline has STILL NOT BEEN SORTED OUT, i am paying for an ADSL line as well and now i will lose all that but still have to pay for it due to Telkom employees NOT following up on faults logged. i have even tried several times to call the contact centre and EVERYTIME i am placed on hold and wait for lengthy periods with no answer. WHAT IS GOING ON TELKOM??? i sincerely hope there is someone out there that can assist or call me for me to explain further before i take the next step in my complaint. my fault number is 554CNK121116 . i await your response...</p>

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Replies (1)
Telkom
Telkom's reply17 Nov 2016, 15:10
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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