Apalling Service from Telkom

I recently ordered online for the 15GB Big Deal which was a promotion running until 30 April. I app**** well in advance for this deal, twice. There has been no call from a telkom agent to assist me. I have only received an email stating that they have tried to reach me, but no missed call from them. I decided to reapply at the Telkom Sandton City store. Filled in the forms and supp**** required documents. The attendants confirmed that it would take 72hrs at most for a response to my pending application. There has been no communication until now. I've been trying to call to find out the status of my application, their landline is not functional. Very bad service to a new customer.