Apalling service delivery Telkom

I have broadband and telephone line with telkom. What a big mistake. Service centres are appalling. Consultants are never able to assist. My internet service was down the entire day. Our livelihood depends on this internet. Therefore a break in connection for an entire day means a huge loss to us. Yet every single of the 6 times i called the call centre i was advised that the matter was escalated..but the issue is still not resolved. Many of the consultants gave the impression that they did not want to assist. I was not offered the rating service after the calls either. There is no understanding towards the sense of urgency for your clients Telkom. My landline has been down for days now. And dare i receive feedback telling me that you are looking into the situation and pass me another reference number ..... I expect prompt feedback to advise my internet is back up and running. I will revert further for an immediate cancellation of my contract due to lack of service delivery that is causing immense loss to me.