TZ
Tshwarelo Z

1 reviews | Active since Jun 2016

31 Jul 2017, 09:18

ANYONE WILLING TO HELP????????????????????????

<p>Relocate:<br />Hi, almost a year ago i posted a review about a MiFi Router that was sold to me over the phone and i was not happy about it. to this day i have not been helped and every month i have to reverse your debit orders.</p> <p>Earlier last month, 9 June 2017, I was called by Charmaine from the CCISA, who was trying to help me with my complaint. </p> <p>The reason she called was because they had promised to give me all my money back because they realized that they were at fault. She called after the 21 working days when I was supposed to receive the money and I had not received it. </p> <p>She called a lady named Griffin, I think she's from the finance department. The lady then told me that I owed Telkom so me and Charmaine explained the situation so she said she will get the manager to call me asap. Now it's 7weeks later and I haven't heard anything. What is happening?</p> <p> </p>

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Replies (1)
Telkom
Telkom's reply08 Aug 2017, 17:32
Official

Hi Relocate,

We apologize for the delayed response on your inquiry, please kindly provide us with your affected number, ID number and contact number for further assistance on your inquiry, also note that you need to send us the details as a private message as they will show as encrypted on the public profile.

Thank You,

Kind Regards

Asithandile

Telkom Social Media Team