Anyone there?

This is in response to below message:<br> <br> SUPPLIER'S RESPONSE Telkom Time and Date 10:37:07 | Tue 14 Apr 15<br> Hello henzero,<br> <br> We certainly understand and acknowledge why you wanted to bring this matter to our attention.<br> <br> Be assured that your query has been escalated to the Technical team and feedback will follow.<br> <br> Apologies for any inconvenience caused.<br> <br> Your reference is SM103232.<br> <br> Regards,<br> Sanele Buthelezi<br> <br> ___<br> <br> I've been contacted via e-mail (last comms on the 22/04/2015), guess what I'm still waiting for feedback on how to proceed with my issue, shocking<br> <br>