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alisha D

1 reviews | Active since Sept 2012

03 Aug 2018, 07:02

ANYONE OUT THERE TO ASSIST?????????????????????????????????????

Good day

My account has been suspended ( there are 3 numbers)

The debit order went of on 26/7, yet my account has been suspended. I phoned Wednesday at around 5h30, spoke to Brendan, he advised that he will escalate it and ensure that it is allocated and the suspension lifted, this would take 5 hours - 24 hours.

Last night 5h30 – 24 hours later I phoned again, still nothing. I spoke to a lady at around 18hoo(after holding over 30 minutes) and she eventually dropped the call in my ear – in my industry that is VERY SERIOUS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

Needless to say, the account is still suspended – who will assist us- I feel there is no one that is willing to sort this out

2 of the contract I have with you is due for upgrades – I am seriously considering cancelling this because we are not getting any service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

Please Please Please Please Please Please Please Please Please

CAN SOMEONE ASSIST US????????????????

EJ Delport

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Replies (1)
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alisha D's update10 Aug 2018, 10:00
Reviewer Update
good day Igsaan, the services has since been restored after 5 days worth of phoning and fighting with Telkom. What I would love to know is if the debit order went of on 26 July, why did you guys suspend the account????? How do we avoid this from re-occurring???