Anyone out there??

I am trying to move my Telkom line to my new address. Over the past three weeks, I have logged three online requests and escalated once. No response whatsoever. In addition, I spent half an hour on the phone vainly waiting for the \long delay due to high call volumes"to end in a human being actually taking the call. Also phoned a Telkom shop and got a flea in the ear (\""Can't help\""). I'm getting desperate!! If I didn't care about my credit record I think I would just stop paying the bill and get disconnected that way."""