Anyone else buying and loading data/airtime that disappears?

I'm so incredibly frustrated. On Friday I loaded a 1GB MoNice Bundle at R16 at 10:52pm which I have not been able to use. I have tried to check my balance using the *188# prompt and it shows me the popup message but it doesn't send the follow-up text that details my data and ETU, etc. I have had NO INTERNET ACCESS outside of my household WiFi in 2 days!!!! Today I decided to do an emergency top up and try to buy data again, I got an SMS confirming that my emergency top up was loaded but again, I'm unable to check using the *188# prompt and when I try to buy MoNice Bundle it says I have insufficient funds! Not long ago - maybe 2 weeks ago, I loaded R12 airtime that I got an acknowledgement SMS for but my ETU balance owed was not deducted (even though I got an SMS saying it had) and I had to buy airtime AGAIN. Almost as if it disappeared into thin air just like my MoNice Bundle from Friday and my ETU from today! Telkom must say if they don't want us as customers anymore than to **** us! This is complete utter bull****!

*I have lodged a troubleshooting thing, I requested and agent call me (because we can't call them) I have had no response