Anybody out there?

Before logging a fault via Telkom's website actually helped. Well, sort of, at least you got a response. Nowadays such a log also goes straight to file 13? Trying to get through the under-staffed call centre is a no-go, not all of us can hold on for 3 hours to speak to someone who clearly does not understand the issue. In the meantime we have to grin and bear it and pay our bills while suffering outages, faulty land lines and pathetic ADSL speeds. Yet another beloved parastatal.