Anybody at TELKOM

Fault reference ***6 and Fault Reference ***7 has been logged on the 23 July 2019. I have had to call for feedback on how my wifi and landline issue will be resolved. The telkom agent told me the cable's was reported ****** at the exchange, i went to the exchange and no cable's has dug up. It seems from other telkom users in Ravensmead that cable's has been damaged due to the rain, they have been told by Telkom agents. No technician has been assigned to any of the faults logged. It's been two weeks and within the week period i have call and ask for update. Nothing has happened. Can someone tell me what else i can do. Telkom deducted a Debit of R605 for the landline and ADSL which is offline now. Debit will still be going off every month without me having any WIFI or Landline service's. Please contact me TELKOM. I will have to stop the Debit order at FNB for telkom i guess