Any customer's worst nightmare

<p>I've been struggling for 3 weeks already just to get an landline order to Telkom. I've order a line twice on their online service and got NO responce. Then I went into the Telkom shop at Stellenbosch and first got the wrong information from the one girl. She told me to bring 3 months banking statements, proof of address and my ID. Once I got back to the store with all the necessary documents another lady helped me, just to tell me all I need is my ID. I've been helped within 30 minutes. She then told me that I would get a sms to tell me what date and time they will come and install my line. </p> <p> </p> <p>I've received a sms today which state the date and time of my installation. It also says that if the installation is not convenient for you to please log onto www.telkom.co.za/appointments to reschedule. Once you go onto their site, the reschedule site does not work and ask you to phone 10210. As soon as you've dialed 10210 and eventually get through to an agent. They tell you that you are at the wrong number you need to phone 10213... where you NEVER get through to an agent. The "chat to us" link on their site ALSO does not work. As soon as someone start chatting back to you and you get to you problem you need help with. The system just conveniently throws you out to the home page. </p> <p> </p> <p>So after a lot of airtime and 2 hours wasted I still have not reschedule my appointment. My appointment is a whole month after I app**** for this line and the shop assistant told me that it would take 2-3 weeks.</p> <p> </p> <p>Please can Telkom head office get in touch with me. I'm not even a client yet and I'm already struggling with you.</p>