PW
Pierre W

1 reviews | Active since Jan 2017

28 May 2018, 13:40

Any Company in SA with worse service than Telkom?

Has anybody ever dealt with a company with worse service than Telkom? My contract is due for renewal but after 5 attempts to renew it on their pathetic Website on Wednesday 23 May, I was locked out. I went to a Telkom shop the next day, Thursday at 09h30 and was told that head office will phone me with security questions to unlock my account, they as the shop and Telkom representative (Telkom Wonderboom Junction) can do nothing and they don't even have phones to phone anybody or can receive calls. The unlocking would take 48 hours so on Monday 28 May I must be wide awake. A stupid representative phoned on Friday at 16h06 and I was not able to answer my phone in three rings so the poor excuse for a human being put the phone down and closed the call with the comment "Can't be Reached".

This morning I went back to the Telkom shop at Wonderboom Junction and the call was re-opened. No if I am really wide awake and can catch a call in 3 rings, perhaps I will get this sorted in the next 48 hours otherwise I visit the brabch again ands try my luck in the next 48 hours.

I was given a reference of case # ********** 5 which hopefully will stay open for more than one call with 3 rings. Luckily this is my smallest account at Telkom, my business numbers and LTE expires in a few months and for sure, I will look at other suppliers.

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Replies (1)
Telkom
Telkom's reply07 Jun 2018, 15:29
Official

Hi

We are sorry to hear this. Thank you for contacting us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards

Hazel

Telkom Social Media Team