Anti-competitive Practices - Avoid at all costs.

I signed up for fibre approximately three years ago in my personal capacity (was still awaiting Company documents). I was assured at that time by the sales person, that it would be no problem to migrate over to a business line. Over two years later, with multiple emails and calls via the help disk (always pleasant), I found out that it's impossible and the only way to move is to cancel my contract. I subsequently cancelled my fibre contract with due notice on 15 July. I received notification from OpenServe that my line had been cancelled on 16 July, and that I was not allowed to remove the fibre box. It is now 29 July and Telkom have still not released my line and thus, I cannot enter into another contract with a different service provider (I have tried many, and they have all said that the line is locked). In a call with a Telkom help desk operator I was told that it could take 30 days to release the line to a third-party service provider. I really cant believe this is legal, and I will be going to the consumer ombudsman to raise this issue as it is purely and clearly anti-competitive behaviour. I would strongly recommend that people be aware of this practice and consequently, don't enter into any fibre contract with Telkom. 🤬 I have now been without fibre for close to 15 days and I'm ****ed.