ANSWER THE PHONE TELKOM ! Over 25 minutes, no answer

how is it possible not to answer a service call after me listening to adverts about new products when you can't even provide a service on current. for 25 minutes? i spent 40 minutes last week, firstly waiting for an answer of my call (16 minutes) then your consultant being unable to find the town i require the service at. eventually all of this was CONFIRMED. my order, everything. 7 - 14 days. when i eventually get answered today, i get told there is NO record of my order! Really. Telkom is SUCH a waste of time, but there is no alternative now i am still on hold after 35 minutes with pure ineptness of staff. manager unavailable