Another week without internet

My internet is down once again, and once again its taking forever for telkom to fix the issue. I reported my fault on Sunday the 27th of Aug. I phoned back on the Wednesday and was told they are remotely checking the fault. Phone back on Saturday and I get told the technician is on site, still nothing works. Then I phone back on Sunday and I'm told that the last time anyone was working on it was on Friday. So firstly someone is lying to me about when the technician was there and secondly I still have no internet. Not only do I rely solely on my Telkom line for entertainment but on weekends I do need to remotely connect to work, this uses a lot of data if I have to use my phone to connect, is Telkom going to refund me my data as well?