ANOTHER TELKOM VICTIM!!!

ANOTHER TELKOM VICTIM!!! I canceled my contract with Telkom, contacted them 2 months prior to the end-date to confirm the procedure ( as I heard how difficult they can be). I contacted the retention department in August to cancel my contract end of September. I spoke to a gentlemen , who did a security check with me and explained the last payments( the consultant persuaded me not to cancel) . I migrated to fibre with a different SP so I had no use for their services anymore. Come October, I am still being billed for a service I cannot use, as I have fibre with a different SP. I contact them, they advise me to log a case to get refunded witch I did (said nothing about another cancellation). November comes, same thing happens. I contact them again, now I am informed that they cannot see the initial cancellation made by the retentions department. They advise me to do another cancellation via the website, while they will log another query to get me refunded for October and November. They assure me that no debit order will go off. December comes I get a notification that my account is due for cancellation and I receive an SMS from the consultant telling me that my credit will be displayed/rectified on my last statement. She tells me that my statement should have a negative amount on it, I have to call them again and provide banking details. I was away on honeymoon when I to my surprise when I was again debited in December, furiously I reverse the debit-order( keep in mind I am expecting a credit at this point). Phone them in Jan , they tell me the case is still pending. I do not hear from them till in June when I start getting SMS' that is handing me to attorneys. I call them, they now cannot help me, I have to deal with the attorneys. Contact the attorneys ( Petterson & Pandaram) and explain the situation, they ask for all my reference numbers and after a day tell me they have escalated it back to Telkom. I should deal with Telkom as I did not have to make any payments. I am the process to apply for a house bond and this keeps flagging on my credit score, I am disgusted with Telkom as I never miss any of my payments to other accounts. They do not email, phone or send me mail, just handed me over. July 27th spoke to the Billing department and it seems like the case logged in December for my refund is still open. NOBODY IS DOING THEIR JOBS and we as customers are paying the price. I was giving eft details to pay as the consultant cannot help me. She wants to open a new case now, after I supp**** her with 4 case numbers ( 3 closed with no feedback to me and 1 open since December 2019, not resolved) She gave me a 031 number to the service desk of the consultant who never completed my case of course I phone this number like everyday, nobody picks the line up. Service is non-existing with Telkom, I signed up in less than a month, cancellation takes me 8 months and still not done. HELP!!!