1 reviews | Active since Jan 2013
Another round with Telkom
<p>We have been staying at our current address for just over 4 years after paying a separate contractor to install a copper line as telkom refuses to provide a cable due to copper theft.</p> <p> <br />I pay well over a R1000 for telkom and mweb for a premium uncapped 6MB line however I have never had 6MB, the maximum stable speed I can handle is 2MB.</p> <p> </p> <p>Currently we don't have Internet from the 23rd December and as previous experiences with telkom I know this would only be fixed next year.</p> <p> I have tried all other WISP alternatives to telkom such as wiru, neotel and many others they all say line of sight is a problem. So in short I'm stuck with this ******* 2mb line although I'm paying for a 6mb.</p> <p> The other alternative I'm trying to get is telkom lte but all the hub spots are taken up at the Base station. Now telkom has installed fiber close and around my area, less than 200m so fiber is also out for me as shown on their coverage map.</p> <p>It would be great if someone at telkom with some deciding authority could look into my situation and provide the service I'm paying for or an alternative.</p> <p>This is the current line number waiting to be fixed by Telkom ********** 521.</p>
Good Day,
Thank you for making contact with us, please send us the affected number to *** with ref AI*** in the subject and we will gladly assist thank you.
regards
Yazied
Telkom Social Media
Best regards,
Good Day,
Thank you for making contact with us, please send us the affected number to *** with ref AI*** in the subject and we will gladly assist thank you.
regards
Yazied
Telkom Social Media
Best regards,
Still nothing from these guys... it has now been escalated many times with no solution and the line is still down.
Latest excuse is that the technicians only started working yesterday the 30th and they apparently have a work overload...
A manager Sidwel was supposed to contact me yesterday and nothing happened. I did call them today and apparently another manager Tabiso will contact me today... again out of previous experiences this will likely not happen.
I will not accept a temporary fix like I have countless times from telkom giving me a hardly working 2mb line when they put up fiber all around my area and provide lte I can't use due to the base station that has no available slots.
I have never dealt with such level of miscommunication and incompetence. I really don't know what else to do nothing works with this company. It also seems they couldn't be bothered less about the low hp rating or any bad publicity... then again why would they, they have the monopoly...
Still nothing from these guys... it has now been escalated many times with no solution and the line is still down.
Latest excuse is that the technicians only started working yesterday the 30th and they apparently have a work overload...
A manager Sidwel was supposed to contact me yesterday and nothing happened. I did call them today and apparently another manager Tabiso will contact me today... again out of previous experiences this will likely not happen.
I will not accept a temporary fix like I have countless times from telkom giving me a hardly working 2mb line when they put up fiber all around my area and provide lte I can't use due to the base station that has no available slots.
I have never dealt with such level of miscommunication and incompetence. I really don't know what else to do nothing works with this company. It also seems they couldn't be bothered less about the low hp rating or any bad publicity... then again why would they, they have the monopoly...