Another one bites the dust

Our Business ADSL stopped working on Monday, for whatever reason. We called and did tests with the technician, and he logged a fault. Nothing happened after that. We called back the next day, they said a technician will come. No one came. We called again, they said it will be escalated. Today, they said that no one escalated the query, but they would escalate it now. So I called and asked for the supervisor, who was busy, so I waited and with Liko on the phone, until the supervisor Eric van der Poel was available. He refused to speak with me. Thanks to that, we've chose to move our ADSL account over to a different provider - A big THANK YOU to Eric for helping me with this decision. The sad thing is that people have said they've done things, but they didn't - it's like a zombie apocalypse at Telkom.