Another month, another billing issue

I seem to have to write a complaint on Hello Peter every couple of months.

I pay my account via EFT due to Telkom double debiting my account several times in the past. It has been this way for years and you are welcome to look into my account which is always paid well in advance of the due date and always paid with a higher amount than is due in case of any issues.

This month I was sent a bill with the following charges:

Payment rejection - R61.03 Account subscriptions & once-off charges - R200.94

My total this month is R570.66. (My bill averages around R360.00 per month and I over paid by R70 last month).

I want this bill sorted and reissued by close of business on 05 January or I will cancel my account with immediate effect and choose a supplier who is able to complete the simple task of billing a small contract I have taken out for my elderly mother.

I am sick and tired of complaining to your company!