Another Mess up BY TELKOM :Voice Escalation bundle : Case 2***

<p> I have previously made arrangements with Telkom Mobile to Provision my account each month for the amount of R49 so that I may still enjoy the benefit of free Telkom to Telkom calls.</p> <p> </p> <p>The cell phone number is question is ********** 057 , Case 2 ********** </p> <p>Over the last few months I have notice that sometimes Telkom forgets to provision my account on the first of each month for the amount of R49 , which effectively means that I get billed for my Telkom to Telkom calls from monthly spend limits and this also means that this eats up into my free minutes. Which is incorrect.</p> <p><br />Since all your call are recorded , you would noticed that I have requested for this to recur on a monthly basis .</p> <p><br />I have reported to the telkom mobile call centre , case number Case 2 ********** and then to the call centre manager in Joburg, Harrison Mhlungu and explained the same on 12 March 2017, however Telkom has not had the decency of resolving my query or contacting me , Telkom has mentioned a 72 hour turnaround time , today I have received no feedback !!!</p> <p><br />Today , I have no access to make any calls because TELKOM has finished my monthly spend limit for Telkom to Telkom calls by not provisioning my account , Telkom has also eaten up my free minutes because of this error as well.</p> <p><br />I require the following to be actioned immediately .</p> <p><br />An immediately reconciliation of the incorrectly billed Telkom to Telkom calls , the free minutes to be refunded back to my cell phone immediately . I need this to reconciled from the last 6months to today.<br />Free minutes to be refunded to me and , and a credit for my monthly limit to be refunded for billing me for these Telkom numbers.</p> <p> </p> <p>Kind Regards</p> <p>Desiree Pather</p>