Another Interaction - Another Complaint

<p>As usual, this is the only end result you can expect with Telkom. When you talk to someone there, you will inevitably end up writing a complaint. Normally you are too useless to sort out a complaint here as well, then I have to resort to approaching the forum reps. Let's see if Telkom will make it 7 out of 7 for this method. That's right, since 2014 I have had 7 interactions with Telkom, and all 7 resulted in complaints being logged after not having any action whatsoever after the promised time frames. 7 times. </p> <p> </p> <p>This round, I logged and ADSL Do Package Upgrade on Tuesday, was told that it would take 72 hours. Nothing has been done and when I spoke to a very rude Terese on your chat line, I was told I now have to wait 7-14 days to get my speed upgraded. This is something that occurred on the same day as requested not too long ago. When I brought this to Terese's attention and told her that I am at the point of cancelling everything with Telkom due to non-service, her response was a mere, and I quote, "okay". </p> <p> </p> <p>Firstly, is this the level of service you offer me as a paying customer? Being met with petulance and indifference when your obvious shortfalls and my disgust with your service is demonstrated to your representatives? Secondly, in what backward day and age do you operate when something that previously took hours now takes weeks? We are in 2016 and you are telling me that as time goes on, your processes gets ****tier and ****tier, not better like the rest of companies worldwide strive for?</p> <p> </p> <p>I have 2 mobile contracts and ADSL line with you, yet every single interaction with your staff, be it at a store, the call centre, the live chat for fixed line or mobile, all end up the same... Useless, Rude, Unresolved, Frustrating and a waste of time and money. I am sick of this snot for brains approach you have towards you’re paying customers.</p> <p> </p> <p>Every single time I get a "sorry for the inconvenience" but it just happens again and again. On more than one occasion I have even had to resort to a second complaint because the first one didn't even get actioned? I am willing to bet money on it that my query won't even be attended to after this complaint, because it never does. Or it will take 2 weeks of back and forth before anything gets done in anyway?</p> <p> </p> <p>You are a crying shame and an embarrassment by any standards - even the lowest. There truly has to be no other company on earth which misses the point as much as you do and I can't wait to stop giving you my money, something that is imminent as it stands at the moment. </p>