TP
Toula P

1 reviews | Active since Aug 2011

03 Feb 2016, 16:29

Another \Good story by the ANC\""

3 WEEKS no land line and no ADSL line. Excuse after excuse from the pole is broken, to the tree fell down, to the cables ******. NOBODY actually knows what day of the week it is at the mighty Telkom!! I contacted a service manager at their offices in The Hub, Telkom Park, 61 Oak ave, Highveld Technopark ,Centurion. The result - I am still without service. I held on from my cell phone listening to how overworked they are, how they 'cannot cope'. I received an insulting, condescending email 'humbly apologising' to each other, whilst the customer - the reason Telkom is still in business - is still without service! They requested information as if I was a corporation/business: bank statements, directors ID's, proof of residence etc. FOR MY HOME which has not had a land line nor a ADSL line service for over 3 weeks, whilst they 'humbly apologise' to EACH OTHER!! The service manager suggested 'go wireless' but nobody actually explained this process, when i angrily queried, result - condescending and insults.<br> There are no words for this!! THANK YOU ANC for another ***********, nonfunctional, unprofessional parastatal who exist despite themselves! THERE ARE JUST NO WORDS TO DESCRIBE!!

0
Replies (2)
Telkom
Telkom's reply03 Feb 2016, 20:21
Official
Hello Toula,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.
Telkom
Telkom's reply03 Feb 2016, 20:21
Official
Hello Toula,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.