Another furious client Telkom

I was a telkom customer with a landlines *** for several years which I pay my account regularly. In 2019 the cable of the landlines was ****** and I didn't have any service for telkom. After many calls to telkom they reply that the cable is not going to be replace due to continuous theft. They cancel my contract and reverse the account ever sins. If I received a account from them I will call and ask why does it still happen. All the time I just receive reference numbers. To my surprise I want to apply for a loan and discover that I am blacklisted with R700 at Telkom..I never received any post from Telkom sins 2020...To my understanding is that I ended my contract in 2019 due to no services from telkom line. I Thought telkom close this account. I Spoke to a consultant last week again a reference number and a dispute. Please Telkom a need you to clear my name. I will never recommend someone to you.