FF
Faizel F

1 reviews | Active since Mar 2009

15 May 2018, 12:21

Another frustrated customer

Wow, just saw this: https://www.hellopeter.com/telkom/reviews/out-of-stock- **********

I'm having almost the exact same issue!!!

App**** for a mobile deal about a month ago. A week ago someone called me to confirm my details, etc and the next day my account gets debited. And then, you've guessed it - NOTHING

Multiple calls to the useless call centre and no one is able to tell my what's going on! All I hear is "out of stock" and we'll get someone to call you back. And, as can be expected, I'm going to have an absolute ball trying to get my money back now.

Pathetic!

0
Replies (4)
Telkom
Telkom's reply29 May 2018, 11:59
Official

Good Day

This response serves as confirmation that your query has been received. Please be assured our team has tasked this matter to our mobile division to follow up and advise.

Please accept our apologies for the inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

FF
Faizel F's update30 May 2018, 08:46
Reviewer Update
Wow! Two weeks to receive a response. Probably another two weeks (or more) before someone contacts me to "follow up and advise", right?
Telkom
Telkom's reply10 Jul 2018, 13:48
Official

Hi Faizel,


Thank you for getting in touch with us, we apologise for the late response.

This is to confirm that your contract was activated successfully.


We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

FF
Faizel F's update10 Jul 2018, 13:51
Reviewer Update
What contract!!!??? I requested that this be cancelled so long ago. What are you guys up to?