Another financing issue

I am extremely frustrated with the poor service I've received from Telkom. I had a debit order that bounced, but I promptly paid the amount along with the rejection fee. This month, my debit order went off, but for an amount less than usual. Then I started receiving messages saying my account is in arrears.

I visited a Telkom shop on Monday, where the staff assured me that my account was up to date and that these were likely **** messages I should block and report. However, today I received the same messages, and to make matters worse, my phone number was blocked.

I went back to the Telkom shop, as the customer care number wasn’t working properly. The lady there told me that my account was indeed in arrears, and I needed to pay a certain amount. I pointed out that this exact amount was already paid as a debit order on the 31st of March, but she explained that it could take up to 7 days for the payment to reflect and that it would take another 24 hours to unblock my number.

This whole experience has been incredibly inconvenient, and it’s just one of many similar issues I’ve faced with Telkom. While their shops offer great customer service, the aftercare is truly lacking. Telkom may have the best specials and prices, but their financial department is a major problem. I hope they can sort this out, but I am very disappointed