Another ****ed off Telkom client!

Never have I dealt with a contact centre that advised me if I'm unhappy with their service to go complain on Hello Peter! I spent hours with you guys telephonically trying to get my point across that I refuse to pay for services that I did not receive. I had an ADSL line with you guys for years that I paid R400 every month for the service. After the Fibre lines were installed in my area I mysteriously started having issues with my internet service. I spoke to your contact centre 3 times in August last year to report the fault and people came out to investigate. I needed to take off from work to meet the technicians who fixed the problem briefly to only have it go down a day later. The problem is every time I made contact with your call centre I used my airtime (hundreds of rand wasted) because I do not have a Telkom sim. From October i decided that I will no longer pay for a service I can not make use of (as the lines were still down). Towards the end of last year I was contacted by you guys to take out a Fibre offer. I refused as I advised the consultant thay I have bad service from you and I no longer wished to do business with you. The consultant then told me that my account balance was zero. Back track to this past Tuesday when I called in to see the status of my account. I was told that my account was suspended due to non payment. Imagine my disgust knowing that I have communicated with you guys before that I do not have any internet service. I am at my wits end with this company. It is the most frustrating experience that I have ever had with a "customer service" of such a huge department. I need this to be investigated and need to be put in contact with the correct people. It seems that the contact centre is trained to transfer frustrated clients to get them even more ****ed off and have them drop the call.