Another dissatisfied Telkom customer
<p>After a 30 minute wait in the queue, I registered for LTE uncapped data package deal in Novemeber 2016. I was very excited to enjoy their "good" services as they promise on their repetitive adverts on television, but that quickly turned into the most exhasting and untastefull experience I've experienced.</p> <p>I left the branch partially happy as I was promised the world.</p> <p>Week after the registration 2 gentlemen came to my house and installed the Huawei Poynting device to make my signal stronger and I was told the uncapped will only activate at the end of the month... but I've paid the monthly fee with the registration.</p> <p>So December 1st I was keen to test the signal and browse the web, but i was denied. I really needed the data the uncapped should have given me, so I had to buy data at a extremly expensive price. I immediently went to Tyger Valley branch expecting the same friendly services i got when i registered for the package, but when I was there with a problem i was ignored. No one took the time to help me with my problem, I was told to call their customer service.</p> <p>In the new year I was back and forth between the neverminding branch and Telkom calling center numerous times.</p> <p>Went back to the hopeless branch that just send me back and said they can't help me, which I can't comprehend they are more than happy to register me and take my money but cant help me when i have a problem.</p> <p>Took me the whole morning on the phone with calling center to finally find the problem and they actaully helped me alot and was very friendly, they wished me luck when i said I'm going back to the branch. Stood there the usual 30min wait and was determine to get what I've been paying for 2 months now.</p> <p>When I was asked who registered me, the sales person denied that it was her and called me a ****. I know for a fact it was her but I said I don't care who it was I just want it fixed. She said that the person who registered you had to give you a sim (which she didn't). Instead of apologising she **** further and said I regsitered over the phone and she doesn't have the paperwork of my contract. I actually made a copy of that contract on the day and I have the paperwork to prove that she registered me. Just shows that she didnt want to take the responisbility, worst thing is Telkom made me feel as the **** and the irritating customer.</p>
Hi there, i would like to provide you with my ID number if you can provide me with a private email address.
Firstly we (me and my mom) have been paying for 3months without getting any service from Telkom. We would like to be refunded.
Secondly we are still having problems with the connection to the internet. It keeps telling us the router is disconnected. I phoned 081180 and they told me to RESET the router, friend of mine said you mustn't do that because you reset it to factory setting. It worked for a day or two and and again said reouter disconnected.
I went to Tygervalley branch again and spoke to a different consultant and told the WHOLE story again and he told me they dont have an uncapped LTE package for the area I'm living in. So you can imagine my suprise the freaken thing im trying to sort out dont exist??? BUT YOU SOLD IT TO ME AND IM PAYING FOR IT EVERY MONTH!!!!!!! He says its not supposed to work because Telkom connection tower is full and the package we bought shouldnt have been offered to us.
Without notice, your guys or contractors of Telkom (I dont even know, they didnt properly interduced themselves) came in our house this morning. Luckily I was home otherwise i had to wait another month before someone comes. The thing is the router worked fine when they arrived and after they fiddled around on their ipads and told me to reset it again, it told me router disconnected AGAIN! They then told me their server is down now so i have to phone call center. I mean you send someone out and they cant help me?
In total I visted the branch 8 times, phoned your call center 23 times, paying R2 400 for something i can't use, stayed at home twice to wait for Telkom consultants, wasted numerous hours and frustration on trying to connected, missed multiple business opportunities due to no internet connection.
This is the most shocking services I have EVER come across. Telkom issues is almost have of my day at the moment. Why is it such a struggle? Why advertise in your branches service and products that you can't uphold?
I dont know what to do anymore, the worst part is that you guys make us sign for a long period time contract and make the buy-out penalty a ridiculous price. So I'm stuck with this nightmare.
Seriously can you help me!!!!!!! I haven't spoken to someone that can help me in the last past 3 months while I've mostly spoken to Telkom people in my day.
Hi there, i would like to provide you with my ID number if you can provide me with a private email address.
Firstly we (me and my mom) have been paying for 3months without getting any service from Telkom. We would like to be refunded.
Secondly we are still having problems with the connection to the internet. It keeps telling us the router is disconnected. I phoned 081180 and they told me to RESET the router, friend of mine said you mustn't do that because you reset it to factory setting. It worked for a day or two and and again said reouter disconnected.
I went to Tygervalley branch again and spoke to a different consultant and told the WHOLE story again and he told me they dont have an uncapped LTE package for the area I'm living in. So you can imagine my suprise the freaken thing im trying to sort out dont exist??? BUT YOU SOLD IT TO ME AND IM PAYING FOR IT EVERY MONTH!!!!!!! He says its not supposed to work because Telkom connection tower is full and the package we bought shouldnt have been offered to us.
Without notice, your guys or contractors of Telkom (I dont even know, they didnt properly interduced themselves) came in our house this morning. Luckily I was home otherwise i had to wait another month before someone comes. The thing is the router worked fine when they arrived and after they fiddled around on their ipads and told me to reset it again, it told me router disconnected AGAIN! They then told me their server is down now so i have to phone call center. I mean you send someone out and they cant help me?
In total I visted the branch 8 times, phoned your call center 23 times, paying R2 400 for something i can't use, stayed at home twice to wait for Telkom consultants, wasted numerous hours and frustration on trying to connected, missed multiple business opportunities due to no internet connection.
This is the most shocking services I have EVER come across. Telkom issues is almost have of my day at the moment. Why is it such a struggle? Why advertise in your branches service and products that you can't uphold?
I dont know what to do anymore, the worst part is that you guys make us sign for a long period time contract and make the buy-out penalty a ridiculous price. So I'm stuck with this nightmare.
Seriously can you help me!!!!!!! I haven't spoken to someone that can help me in the last past 3 months while I've mostly spoken to Telkom people in my day.