Another dismal telkom experience

<p>Well what can I say, this is the second review I have written and this morning I assumed I would be singing Telkoms praises, but alas my joy was short lived. What I imagined would happen today is my line and internet access would be restored by a gentleman in the form of a a technician. But we all know we don't live in a perfect world. To the contrary it gets worse, so much worse. My husband received a message yesterday that our internetless days will come to an end on 26 January 2017, between 8:00 and 16:30. My husband was so kind to spend the whole day at home since I have just started a job and can't get leave as of yet. As the hours ticked by slowly our hopes diminished. Late afternoon, as is human, you have this small hope left that the service that I pay for on a monthly basis will be restored to us. As I drove home I realized it is not to be. When I called the support line at just after 18:00 and then again around 19:00, I still had hope that they could come, that the technician got lost or would come in the evening hours. But as the well spoken consultant put me on hold for what felt like an eternity I knew, today was not my day, it will not come to pass today. And as he verified their complete incompetence, I sat amazed. For the message we received about the repair being scheduled was magically overlooked when the allocation to an actual real life technician. Thus we had the long awaited appointment but no technician. No end to ou internet and phoneless days. The consultant did assure me that if I contacted them at 8:00 sharp the following morning I may be able to get a technician. The excessive inconvenience this has caused is unthinkable and brings me no joy. But we have for tomorrow.</p>