Another defunct SOE?

Are Telkom still open for business when it comes to fixed lines????? Never able to speak to a person unless it's a rare occasion when they phone you to sell you a mobile contract! Been trying to get them to update their Adsl coverage map so that I can upgrade my line and get an uncapped package but they aren't interested. To make matters worse, I have 2 exchanges where I could get a feed from and my neighbours are enjoying faster lines so try figure that one out.....