Another crumbling system managed by *********** fools

Reviewing on behalf of my mother, who is a client with Telkom. In July, my mother paid her account up to date and requested a contact number to cancel her service. She was told by the Telkom consultant, an Andile, that they would forward her forms or documents to assist with her cancellation. To date she has not received said forms. Since the day she asked for the cancellation, my mother has not been using their service. The device is not even plugged in and has not been charged since, and is sitting put away inside her cupboard. However, she is receiving ridiculous bills every month. We have tried to get in touch with them to confirm the cancellation, but there is absolutely no info available online that makes it in any way clear what steps to follow. The only number we could find automatically disconnects the call before the first ring. Their WhatsApp chat function is useless and infuriating. Their website is dysfunctional. There is no way to get in touch with any human representative who can assist.