ANOTHER BILLING ISSUE

When I got me service in 2018, I struggled for more than 3 months for them to rectify my bill. Only once I complained on Hello Peter did they respond and rectify my bill, so im hoping now I can have the same result.

I had a 20mbps line until June 2020, paying R1008 a month. on 2 October 2020, I called Telkom and explained that the period is now over and I want to pay less as I do not have to pay for a modem, extender or tv box. They explained I can upgrade to a R899 a month 50mbps deal, and since I have the modems etc I can do it month to month.

I received my bill, for a total of around R1400. I called to explain it was wrong and she excelated the matter. I went overseas and received a mail from *** stating that package was for R899, which I confirmed asking them to rectify my current invoice and send me a new one. They then said I should query that with billing? Which was supposed to be the reason they contacted me.

Got back, called again and again they said they will escelate the matter. Over the weekend I receive a message saying the issue was resolved. Case number: ***5. I called today the 9th of November 2020 to ask what was rectified as no-one called me or discussed anything with me. The lady said that the case was rejected because I have to contact saloes so they can put me on the right package... I ALREADY DID CALL THEM!! TELKOM MADE THE MISTAKE... NOT ME.

Again now she sais she will escelate it.

How come it takes month to fix a simple mistake. I am months ahead on my account. Please man.

I am on a month to month billing right now and if this is not rectified within this week I will move service provider!!