1 reviews | Active since Aug 2014
Another battle after 2 weeks
3 days ago my phone line went completely dead, I lodged a fault and called to which I was told a technician will fix it the very next day. I called again today to ask how long must I wait cause it's been more than a day, only to be told I have to wait for a a week to a month for it to be fixed. So my question to you is...will you be paying my ISP account with mweb because my home wifi can't work for obvious reasons? Also 3 weeks ago I was fighting with you everyday for more than 2 weeks to get a technician to fix my line as my home wifi did not want to work, now again I'm being told the same old s**t that I have to wait a month??? Wonder what your reaction will be if I must tell you I will only be paying in a months time...guess a technician will come out very quick to cut my line hey??? I will honestly NEVER recommend anyone to make use of your service and I want to be compensated for every cent I'm wasting daily. Your lack of service I will be taking to the newspapers, no wonder your company is struggling financially because you don't know how to run a business and provide a service...nevermind answering a call when someone phones your call centre!!!
Thank you for making contact with us.
Your post is noted and we certainly understand your frustration, we do apologise for the inconvenience and delay in resolving this issue for you.
Be assured , our Technical and Accounts team will be in in-touch to assist.
***
Regards,
Didi
Telkom Social Media Team
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081 180
Best regards,
Thank you for making contact with us.
Your post is noted and we certainly understand your frustration, we do apologise for the inconvenience and delay in resolving this issue for you.
Be assured , our Technical and Accounts team will be in in-touch to assist.
***
Regards,
Didi
Telkom Social Media Team
***
081 180
Best regards,
