Another appointment not honoured

So we moved into our new house on the 26th of December and an appointment was made on the 20th of December with telkom to move our Adsl line. They were only able to assist us on the 5th of January 2018. 5th of Jan came and gone, still no tech. This is after we made special arrangements for somebody to be home to open for the tech. So after numerous phone calls and useless escalations, put on hold for 30 minutes at a time, only to get the answer, which is NO ANSWER. Received another SMS for the 2nd of Feb. Again arrangements made for someone to be home but guess what........ no ADSL. I am not even going to try to call again or schedule another appointment. Telkom is just a useless service provider with poor or no customer service....