Annoying Service

On Thursday 31 August 2017, I called telling services on 10210 to report that my internet keeps disconnecting and reconnecting on my cell phones and laptop. They check the line to see if there are any problems and they couldn't find any. So the operator asked me to hold the reset button for 15 seconds to reset the router. I tried doing that 4 times and it didn't reset. So I was then told to take the router to telkom cause it is probably a fault with the router as I was told that D-Link is having problems. When I go to telkom at langeberg mall mossel bay that same day, all they done was reset my access password on the router and they said it will fix the problem. When I get home from telkom I reconnect the router back out and it still does the same thing. So on Friday 1 September I go back to telkom at langeberg mall in mossel bay they managed to reset the router and they guaranteed me that the problem will be fixed. But before they reset the router we call 10210 to log a fault and they said that they will send a technician out to fix the problem. When I get home from telkom I reconnected the router and it still carried on with the same problem but now the internet is a slow as a 1mb line and I'm on the 4mb line. So on Saturday 2 September I get a call from the technician from a lan line number telling me the problem has been sorted out and the line has been restored. This was at 8am. Since then the problem carried on about 3 times so I decide to go back to telkom at langeberg mall morsel bay and inform them. They told me they will have to book the router in and it will take up to 21 working days to be returned. I then informed them that that is not acceptable as I am paying for the router still on contract and it's only about 5-8 months old.i told him to call telkom and ask them what to do. So I spoke to telkom on 10210 from the shop and I informed them of the problem. So they place another fault for a technician to come out and I also told them that this is the same fault as yesterdays call out which a technician never even came out but called me only.

I am really ****ed off as I am paying R600 pm for a 4mb line uncapped and my internet is as slow as a 1mb line with continuous connection and disconnecting internet.