Annoyed with telkom!!!

Our telephone line has been down for nearly a week now and i can not call Telkom as i don't have airtime to waste and hold for a consultant to advise that they will be sending out a technician. So instead i logged a call with on their facebook page. This call was logged on Tuesday. it is Friday and the technician has still not been to my house to check the fault out! This is totally annoying as our line being down affects our ADSL router as well.... i now have to buy me data and pay telephone bill for the full amount. Not taking into consideration that i could not access anything! <br> <br> i need this sorted out ASAP this is totally b... that TELKOM has to take this long to get a line fixed!!!!! <br> <br> I need a response TODAY