ANNOYED CUSTOMER

30/06/2021 The most appalling service known to mankind. I have 2 contracts with Telkom as well as a prepaid line. I went to Telkom this morning just after 9am to do a sim swap. Found a a young lady a guy there who were not very interested in anything I had to say as they were busy with their phones. After finally getting their attention I was told that they are off line so I left. After calling to check if they were back on line. Which they said they were. I drove back to the kiosk and found the young lady eating, she proceeded to help me with the sim swap holding my ID Card with greasy hands. A few seconds later she moved to another laptop, cause her system was slow. That is what I heard her tell her collegue and not me the client . She then moved back to her original seat. I stood in front of her for 20 minutes waiting for some form of feedback and got none eventually I asked for my ID & proof of residence, I also asked for her name and she said she was Refilo. I still sit without a line and have not been able to work all day today. Annoyed customer.