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RG
Revashen G

1 reviews | Active since May 2013

29 Aug 2016, 07:12

Annoyed Customer

<p>On the 21st of August I logged a fault (260CNK210816) that my internet and phone line is down. After a week someone comes out to have a look and says the cables underground is where the issue is and they need to send someone out again. It’s really frustrating to wait a week for service and I still have data left which will be void in 3 days time. Why must i pay for full subscription and lose data for such terrible service like this. Please can you get this resolved today?</p>

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Replies (4)
Telkom
Telkom's reply29 Aug 2016, 10:13
Official

Hi Revashen,

This response serves as confirmation that your query has been received.
Your reference number for this query is AI ********** and it has been sent to our Dispatch team for assistance. A technician has been assigned to attend. Feedback will follow, thanx.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

RG
Revashen G's update29 Aug 2016, 14:32
Reviewer Update

Please can you give me some feedback. Thanks,

RG
Revashen G's update30 Aug 2016, 06:57
Reviewer Update

I still await feedbac****!!!!!!!!!

RG
Revashen G's update30 Aug 2016, 10:15
Reviewer Update

I called Telkom today for a status update and they advised that a Technician was only assigned yesteday. This is ridiculous that after a week then someone gets assigned...Every other time I called Telkom tells me its currently with a technician. Tomorrow is the last day of the month and I still have 5GB od data that will be forfeited.

Please can someone resolve this today!!!!!!!!!!!