Annoyed client
Telkom I would like to cancel my contract and no one in your business seems to be able to assist me. I've sent my cancellation form in January as advised by your consultants and you're still billing me with no response on my cancellation email. I called again on Monday the 25th June and have been taken from pillar to post since then. If it's not that e-mail address then it's change in process or I need to visit a store; of which i doubt i will be helped. Your incompetency puzzles me. Will this complaint atleast get me assistance? I hope to hear from you soonest.
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Telkom's replyOfficial
10 Jul 2018, 07:41Good morning Moipone
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's reply10 Jul 2018, 07:41
Official
Good morning Moipone
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
's updateReviewer Update
19 Jul 2018, 09:08Is there any progress or feedback for me?
's update19 Jul 2018, 09:08
Reviewer Update
Is there any progress or feedback for me?