Annoyed and Frustrated trying to deal with Telkom

Hi Sipho

Please help, I am getting nowhere. I have been in store twice and I just get put through to an operator on a phone when there as they can’t assist me.

I have phoned myself too and am really tearing my hair out.

I need assistance with the following which needs to be escalated:

• I have been charged for data on on *** since the beginning of Sept 2013 (we have never had adsl on this line) • We have been charged for date on *** since we cancelled adsl on 24 Aug 2017

To date this is the run around I have had:

• I spoke to Telkom on 2 Dec and logged a call ***4 - I immediately got an email back saying CASE CLOSED • I called back on 3 Dec and spoke to Tebogo Pobe and logged another call ***7 – emailed him to follow up and no reply although he promised I could email and he would assist if I hadn’t heard anything back • I called back at the end of Dec and spoke to Eyethu Botoma who said the above reference number didn’t exist and she was going to follow up with Tebogo and she logged yet another call ***4. I emailed her to follow up on 3 Jan and again 15 Jan to no avail – no reply even though she promised me I could email her and she would assist if I hadn’t heard back. • Today I got a message again saying CASE CLOSED - I phoned today and spoke to Xabisa Ayabul who was able to assist me with one year’s refund on data for the TIN number never used on *** – opened a 4th reference number ***2 and again CASE CLOSED • Apparently now I need to log a 5th dispute to query the rest of my query

This is beyond ridiculous, I tried to call Telkom and after holding for for ages and ages with no answer I am posting this on Hello Peter you in the hopes that I finally get some attention.

Thanks Annie