Annoyed

Inquired a deal online on the 14 May 2020 and an agent from Sales Three responded via email with an application form for me to complete. I completed the form and returned it back via email on the same day. A few days later I requested feedback (18 May 2020) with regards to my application (via email) and received no response, I did so after a couple days again. Still no response.

A month later, 22 June 2020 i received a parcel via CourierIT. Signed for the order as I was waiting for a gift. When I opened the box, I noticed a Router and a Telkom sim card. The box didnt specify it was from Telkom, nor did i get a call to confirm whether my application has been successful, I didnt give any consent for them to deliver the order. I am not sure on which package i'm subscribed, dont know if its contract or month to month, I'm not evens sure of the amount that I'll be reliable for. I have called Telkom on several occassions explaining my situation and each call get dropped on me.

I am so frustrated.