1 reviews | Active since Sept 2016
Annoyed !!!!!
<p>On the 6th of May I received a call from a Telkom agent wanting to sell me "SmartBroadband Wireless 5GB + Huawei B315" . I spoke to the agent and mentioned they she should call me back on the 9th to confirm if I still wanted the device. Lo and behold that very Monday a Courier company delivered the device at my home. I called Telkom back and explained that i had NOT agreed to this contarca dn that i did explain this to the agent that called me. I was informed that they will send the courier company to collect the device. Time went by and they never did collect the device but on the 1st of JULY they debited my account for R414.73 (I have an existing Contract phone form Telkom and that is how they have my Banking details) I called Telkom to get an explanation and was told that they will resolve my concern and that i can take the device to my nearest Telkom Store and drop the devise there and fill out a Cancellation Form. The lady at the Telkom EASTGATE store was very helpful and advise that the cancellation takes about 21 days to be effected and that they will reverse the charges. </p> <p>On the 1st August my account was debited again and this time for R229.00 I called Telkom again and was told that the cancellation process does take time and they will determine if they will reverse the charges. Everytime I call Telkom with the referance number I was given I have to expalin the whole story to the agent on the phone. </p> <p>On the 1st September my account was debited again for R229.00 I called them again and was told that they are still working on my cancellation. I called them on the 22/09/2016 and spoke to a Mandisa who said they will get back to me. I explained that NOBODY has contacted me regarding what is happening but they keep debiting my account. I mentioned that month end is approaching and I cannot afford Telkom debiting my account again </p> <p>A week passed a still NO FEEDBACK. I called back on the 29/09/2016 and spoke to Thandeka who asked that i mail the Cancellation form that i filled out and she will get her Manager to fast track the cancellation. </p> <p> </p> <p>On the 1st October my account was debited agian for R229.00. I called Telkom again and was told by Moses that Nomphumalelo is handling my case and will call me by the end of today as it is flagged on their system as URGENT</p> <p> </p> <p>Still waiting .........</p>
Hi Olivier,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Hi Olivier,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Good day
It has been a week since your response and still no Feedback or resolution to my complaint.
DISAPPOINTING from Telkom
Good day
It has been a week since your response and still no Feedback or resolution to my complaint.
DISAPPOINTING from Telkom
Good morning....
It's been 2 weeks and not a word from ANYONE from Telkom regarding my query. I have to phone yet agian to get some feedback on this query. This is highly irritating to say the least. Hopefully my query is resolved this year.
I called Telkom again, and everytime I call, I must explain the "whole Story" to the consultant and am continuously put on hold for loooong spells of time. I was just on the phone for the past 50 minutes with Katlego and was told yet again that "someone" will contact me regarding my case. I am not holding my breath Telkom. With this kind of service (or the lack thereof) I would not consider Telkom in the future or refer anyone to them :-(
Good morning....
It's been 2 weeks and not a word from ANYONE from Telkom regarding my query. I have to phone yet agian to get some feedback on this query. This is highly irritating to say the least. Hopefully my query is resolved this year.
I called Telkom again, and everytime I call, I must explain the "whole Story" to the consultant and am continuously put on hold for loooong spells of time. I was just on the phone for the past 50 minutes with Katlego and was told yet again that "someone" will contact me regarding my case. I am not holding my breath Telkom. With this kind of service (or the lack thereof) I would not consider Telkom in the future or refer anyone to them :-(
It's been 3 weeks and guess what..... still no feedback. I called on the 4th November and spoke to Ntokazo. Yet again was on the phone for 23 minutes with her. Finally she said that the matter has been escalated to her Supervisor 'LUNGELO ZIKHALI' and that i will get a call in the day to advise the progress on my query. Guess what.... they did not call!!!
Today 09 November I called again and was onthe phone again for about 20 minutes with Tyrell. And this time he says that the matter is being attended too and that it would take "72 working hours" for the Cancellation to take effect. He mentioned that i will need to call back on the 16th to get an update. I have to call them and no one from Telkom has called me to give me feedback ever. What kind of customer service is this. Are we all just numbers???
All i can say is that when my current contract with Telkom is done, i am done with Telkom!!!!
This is by far the WORST service I have ever received
Telkom Knockout
It's been 3 weeks and guess what..... still no feedback. I called on the 4th November and spoke to Ntokazo. Yet again was on the phone for 23 minutes with her. Finally she said that the matter has been escalated to her Supervisor 'LUNGELO ZIKHALI' and that i will get a call in the day to advise the progress on my query. Guess what.... they did not call!!!
Today 09 November I called again and was onthe phone again for about 20 minutes with Tyrell. And this time he says that the matter is being attended too and that it would take "72 working hours" for the Cancellation to take effect. He mentioned that i will need to call back on the 16th to get an update. I have to call them and no one from Telkom has called me to give me feedback ever. What kind of customer service is this. Are we all just numbers???
All i can say is that when my current contract with Telkom is done, i am done with Telkom!!!!
This is by far the WORST service I have ever received
Telkom Knockout