Annoyed

Not happy this morning ...

Got my router delivered last Friday before 10am .... this morning after 11 am I call to check when it will be activated and I am being told by the customer service agent they are actually having issues/problems with activations for this device ... what I do not understand is why am I being told this after making the purchase ?? is this the reason why they were having a Nov special on these devices because they know they issues with it .... I need this issue sorted because I got this device for use not for it just sit and be useless ... why is Telkom making a fool of me !