Annoyed

My line has been down for 2 months. Absolutely no assistance from telkom. every time i call the call center, if the call is not being dropped in my ear the consultants are rude and no help at all. the best response i got from the consultant is "im logging a call as urgent and you will receive a message with a response" still waiting for that message. another thing is I been logging so many calls, when i chose the option on the automotive telkom service line i use the follow up on faults but the consultations asks me whats the fault. what is the point!