lM
lebogang M

1 reviews | Active since Nov 2012

19 Jul 2018, 21:50

Angry very angry

Good day

I am so annoyed regarding my number being ported to a contract it’s been since Monday and I can’t make or receive calls nor sms.

I went to telkom in rosebank and did an upgrade and my prepaid number was suppose to be placed on contract but it’s stilll not done how am I suppose to function without a phone that I use for work please help me understand. The rosebank employees did do what’s required the problem is your technical guys I can’t be without a phone this long what am I supposed to do in case I have an emergency and yet I am paying for this contract I am angry very angry.

I want this resolved as soon as yesterday if this is how you do business then you are the worst service provider . If you need more clarity speak to Jabu the manager from rosebank and he will give you all the information my number is ********** 701 and please don’t call me as my number does not receive calls thanks to your network rather email me and provide me with feedback .

I can’t not be without a phone over the weekend sort it out please

Regards

0
Replies (2)
Telkom
Telkom's reply23 Jul 2018, 13:42
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

lM
lebogang M's update26 Jul 2018, 06:58
Reviewer Update
Hi Tumelo, the contract is under my partners name but I am using the handset *** and the number is *** the mobile started working but now my package is not loaded fully I am suppose to be getting 3000 minutes and they are not loaded. I fix one problem and then another creeps in , I have lost all faith in telkom after my contracts I won’t be coming . I use my phone for work so imagine the damage control I had to do with my clients and you know what’s even worse you guys are going to bill me full even when I did not have a phone for a whole 7days wow and that is customer service ne Tumelo