Angry telkom mobile user

<p>I wrote a review here about my account that was increased without my concern. I received an email from <span style="color: #000000; font-family: sans-serif; font-size: 16.256px; orphans: 2; widows: 2;">Lwazi KlaasLK requesting for my ID and account number on the 6th of January and I've never heard anything after regardless of the multiple emails I've sent to this person. I also received 3 reference numbers, 3 ****en reference numbers but still to this day I've never heard from telkom ,been calling the call centre and they can't assist me and they claimed that they have escalated the matter and they refused to give me name or details of the person dealing with this matter .is this how you treat your customers? ?? I am escalating the matter to consumer act rights commission </span></p>