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Savanna N
1 reviews | Active since Aug 2021
09 Oct 2024, 17:53
Angry Telkom customer
I am very disappointed with Telkom being a customer for years and when I want to cancel my contract I am facing difficulties. On the 7 of October 2024 I called and spoke to Felicia Ntshingila user ID Ntshins and she confirmed my contact was canceled upon checking today as I did not receive an email like she promised there is no cancelation on the system if I did not check in that means I would have continued to pay. This is unacceptable I gave clear and concise instructions to cancel my contact. Telkom you need to hire consultants who know how to do their jobs properly this is my money involved.
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Savanna N's updateReviewer Update
09 Oct 2024, 18:07Telkom charged me more than my bill for 2 months so far and Many of us do not noto Ed this as we have busy lives upon noticing the e, trade charge when I called Telkom the consultant said I subscribe to something on my data line which could never be as I am using this line for years and this never happen I called again today and found out Telkom has an error and it's their fault I was charged extra.and now I wait for God knows how long as they do not have expected time frame until the refund can be done I have other debits that are suffering because Telkom decide to charge me extra and I did a reversal on my 2 months bill because it's not the DebiCheck amount we agreed on I called in to make arrangements to pay the correct amount again and I was told I will pay a debt rejection fee bull**** 1st this problem is because Telkom *****ulently took money from my bank account without my permission that is ***** and now I must pay. I am a client that is going under debt review I cannot afford extra cost like this. Telkom I need someone who knows what is going on to contact me other wise I will through away my sim card cancel my debt and not pay at all is that What yourl want this is causing me distress and anxiety I paid for years every month on time is this what I get for being a loyal customer.... If I do not get feedback on 48 hours I will charge Telkom for ***** because you cannot take out money from someone bank without permission of the customer...... I am very angry and disappointed with Telkom and it's behavior towards me as a long standing customer.
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Savanna N's update09 Oct 2024, 18:07
Reviewer Update
Telkom charged me more than my bill for 2 months so far and Many of us do not noto Ed this as we have busy lives upon noticing the e, trade charge when I called Telkom the consultant said I subscribe to something on my data line which could never be as I am using this line for years and this never happen I called again today and found out Telkom has an error and it's their fault I was charged extra.and now I wait for God knows how long as they do not have expected time frame until the refund can be done I have other debits that are suffering because Telkom decide to charge me extra and I did a reversal on my 2 months bill because it's not the DebiCheck amount we agreed on I called in to make arrangements to pay the correct amount again and I was told I will pay a debt rejection fee bull**** 1st this problem is because Telkom *****ulently took money from my bank account without my permission that is ***** and now I must pay. I am a client that is going under debt review I cannot afford extra cost like this. Telkom I need someone who knows what is going on to contact me other wise I will through away my sim card cancel my debt and not pay at all is that What yourl want this is causing me distress and anxiety I paid for years every month on time is this what I get for being a loyal customer.... If I do not get feedback on 48 hours I will charge Telkom for ***** because you cannot take out money from someone bank without permission of the customer...... I am very angry and disappointed with Telkom and it's behavior towards me as a long standing customer.